Hearing aid loop
A hearing aid loop system has been fitted at our front reception desk. There is a sign at the desk to alert the deaf patient with hearing aids to turn their hearing aid to the T-position – this operates at a frequency the patient can pick up on their hearing aid and they can hear the speaker.
The interpreter company used by the NHS is FirstPoint – or Sign Health (http://www.signhealth.org.uk/interpreter-information/) we fax them the details (time and date of appt) and they source an interpreter (who is available – male or female as needed). We require at least two weeks notice for this service so please do let us know in advance. Due to the communication process between the doctor and patient please book a double appointment.
Paracetamol on the NHS is 4 times more expensive than buying it in a supermarket. NHS guidance is that paracetamol should not be prescribed for short term or intermittent use but can be brought over the counter. Click on the leaflet for more details: Paracetamol-Leaflet.pdf. Click Link to see newspaper article Cost to NHS
Fitness to Fly Certificate
A GP needs to act within their levels of competence and it may not be appropriate for a GP to issue or sign a fitness to fly certificate. It may be more appropriate to refer to your hospital consultant concerning your fitness to fly. A GP may not be in a position to sign travel company declaration but may issue a letter that can be presented to your travel company.
All patients who are registered with Studholme Medical Centre are allocated a named accountable GP. Patients will be advised of their named GP when they register. Existing patients have been advised of this service via messages on repeat prescriptions, text messages, TV screen or Clinical Staff. If you would like to know who is your named GP, please feel free to call us to ask - or ask at your next appointment.
Having a named GP does not change your right to ask to see a GP of your choice.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
As a patient of this practice you can expect:
- to be seen the same day for conditions you and your doctor agree are urgent.
- to have your records treated confidentially, and subject to your wishes to have relatives and friends informed of the progress of your treatment.
- to have your long term medication and treatment reviewed at agreed intervals.
- to be informed (through leaflets, patient newsletters and this web-site etc.) of the practice’s services and how best to utilise them.
- to receive healthcare in safe, comfortable and appropriate surroundings.
- to be treated courteously.
- to treat the doctors and practice staff courteously at all times.
- to be punctual for your appointment, or if you are unable to attend, to cancel well in advance.
- to always make more than one appointment if more than one person needs to be seen.
- to be prepared to make further appointments if you have numerous or complicated problems.
- to be patient if appointment times are running late - it may be you who needs the extra time on another occasion.
- to ask for a home visit only if housebound or if the illness completely prevents you from attending the surgery - children can usually be brought to the surgery safely.
In accordance with Government policy we adhere to the NHS Zero Tolerance Zone Campaign. As such the verbal and physical abuse of practice staff will not be tolerated and may result in removal from the Practice list as well as Police action.
Accessible Information Standard
The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.
Further information can be obtained by reading the attached leaflet below.
Should you have any requirements or know of a patient who needs support please let the Practice know and we will help provide support whether that is by providing information in large print or putting a patient in touch with British Sign Language (BSL), an interpreter, email or braille.
Further information can be obtained on the NHS website www.england.nhs.uk/accessibleinfo
Charities including Action on Hearing Loss, CHANGE, Sense and the Royal National Institute of Blind People (RNIB) will also be able to provide further support.
The dedicated NHS website for Accessible Information is called HeroDocs http://enabledcity.com/category/hero-docs/
We will be collecting this information initially for new patients on registering, and for patients who are known to the practice to have a disability which requires communication via a specific method.
If you require a specific method of communication because of a disability, please inform the practice as soon as possible to ensure this information is recorded.
Website Accessibility Statement - Please click to view our website accessibility statement: Accessibility Statement
This annual statement summarises:
- Any infection transmission incidents and any action taken (these will have been reported in accordance with our Significant Events Reporting procedures)
- Details of any infection control audits undertaken and actions taken.
- Details of any infection control risk assessments undertaken.
- Details of staff training.
- Any review and update of policies, procedures and guidelines.
For details click here: Infection control statement 2019.pdf
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Rehousing on medical grounds form:
To read reviews about our doctors please click here:
Friends and Family Feedback
CLICK HERE to leave a review about your GP or about the practice
GP Patient Survey
Additionally you can use GP survey website to check out the latest results in relation to the service that our practice provides or to compare our practice to other practices within the local area. The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over a million people across the UK. The results show how people feel about their GP practice
NHS England require that the net finances of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method required by NHS England is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP's, nor to make any comparison with any other practice.
All GP practices are required to declare the mean figures for GPs working to deliver NHS services to patients at each practice.
The average figures for GPs working at Studhome Medical Centre in the last financial year was £39,343.58 before tax and National Insurance. This is for 8 full time GPs, 3 part time GP's and Locums who worked in the practice for more an six months