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Your Rights

As a patient of this practice you can expect:

to be seen the same day for conditions you and your doctor agree are urgent.
to have your records treated confidentially, and subject to your wishes to have relatives and friends informed of the progress of your treatment.
to be seen within thirty minutes of any appointment you are offered at the surgery, and failing this to be offered an explanation.
to have your long term medication and treatment reviewed at agreed intervals.
to be informed (through leaflets, patient newsletters and this web-site etc.) of the practice’s services and how best to utilise them.
to receive healthcare in safe, comfortable and appropriate surroundings.
to be treated courteously.

Your Responsibilities:

to treat the doctors and practice staff courteously at all times.
to be punctual for your appointment, or if you are unable to attend, to cancel well in advance.
to always make more than one appointment if more than one person needs to be seen.
to be prepared to make further appointments if you have numerous or complicated problems.
to be patient if appointment times are running late - it may be you who needs the extra time on another occasion.
to ask for a home visit only if housebound or if the illness completely prevents you from attending the surgery - children can usually be brought to the surgery safely.

In accordance with Government policy we adhere to the NHS Zero Tolerance Zone Campaign. As such the verbal and physical abuse of practice staff will not be tolerated and may result in removal from the Practice list as well as Police action.

Confidentiality

Studholme Medical Centre is registered with the Data Protection Act, and takes its duty to protect confidential information very seriously. All staff are trained in and regularly reminded of the arrangements for keeping patient data private. The practice complies with the NHS Caldicott guidelines on patient confidentiality.

Patients are also routinely provided with copies of their referral letters upon written request.

If you have concerns about the way that your data is being handled, or any other aspect of the service, please contact Ms. Jenny Rule the practice manager.

Freedom of Information Act

Studholme Medical Centre adopts the provisions of the above Act.